Page 8 - Coal Quality Testing
P. 8

Quality  India




         The assessment of 285 Atal Tinkering   tions taken on reported crimes and to   structure of Delhi {(1067 * 14 districts)
         Labs was completed in 10 weeks with   determine the perception of the public   ~15000 calls each}
         50 assessors deployed on-ground. The   towards  the  police  in  terms  of  abili-
         data dump and individual reports of all   ty to solve the cases in a time-bound   A  questionnaire  comprising  questions
         the 18 Incubation Centers along with a   manner  and  subsequently  to  take  the   ranging  from  the  perception  of  the
         consolidated report of Incubation Cen-  stock  of  the  satisfaction  levels  of  the   police,  co-operation, visibility,  investi-
         ters and 285 Atal Tinkering Labs would   populace. It also attempts to bridge the   gation, amongst other parameters was
         be shared with NITI Aayog.        gap between the quality of policing and   placed before the citizens. The survey
                                           people’s expectations. The survey has   also evaluates the perception in terms
                                           been conducted in all the 14 districts   of impartiality, accessibility and timely
                                           of Delhi in 2 phases.             response to grievances of the common
            Public                                                           people. A list of crimes and their sub-
            Perception                     The  survey  comprises  of  the  follow-  categories  has  been  prepared  which
                                                                             ranges from petty crimes like pickpock-
                                           ing 2 parts:
            Survey of                      Household  Surveys  were  conducted   eting  to  the  most  grievous  ones  like
            Delhi Police                   on-ground  for  the  cases  registered   rape, murder, etc.

                                           with  the  local  police  stations  besides   In the first phase of the survey, 25% of
         The  Public  Perception  Survey  under-  handpicking random households so as   the target sample was covered and the
         taken by QCI is for the most efficient   to gauge a holistic perspective.  remaining 75% was covered in the final
         and  swift  Police  Force  of  the  nation,   1000 Victim  Household  Surveys were   phase.  For  the  telephonic  interviews,
         the Delhi Police. It is the first time that   gathered for cases registered in Police   a call center was set up and calls were
         a  Police  Force  in  India  is  getting  its   Stations as FIRs.    made  to  distress  callers  and  random
         services  assessed  by  an  independent                              citizens.
         body. The Delhi Police was established   1000  Random  Household  Surveys,   The  survey  findings  collected  from
         under  the  Delhi  Police  Establishment   equally  mapped  into  14  districts  of   both  on-ground  and  telephonic  inter-
         Act  1946  which  delegates  its  control   Delhi were collected.    views have been evaluated on a num-
         to the Ministry of Home Affairs. Being                               ber of parameters such as impression,
         one  of  the  largest  metropolitan  po-  Telephonic  responses  via  Call  Center   performance,  safety  and  behavior  of
         lice  forces  in  the  world,  Delhi  Police   Survey  were  collected  for  both  cit-  the Police force. Currently, the project
         is spread across 6 ranges, 14 districts,   izens  who  have  dialed  the  helpline   is in the reporting phase and we shall
         and 184 police stations.          number  ‘100’  and  random  citizens  of   soon present the compiled findings to
                                           Delhi-NCR. The sample for the survey
         The objective of the survey is to collate   has been designed in such a way that   the Delhi Police.
         information on unreported crimes, ac-  it  represents  the  unique  demographic


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