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Pedoman Pelayanan Publik di Rumah Sakit
Buku Pegangan Surveior LARSI
DAFTAR ISI
LEMBAR PENGESAHAN .......................................................................................... i
KATA PENGANTAR ................................................................................................ ii
BAB I PENDAHULUAN .......................................................................................... 1
1.1. Definisi ...................................................................................................... 1
1.2. Prinsip-prinsip Pelayanan .......................................................................... 1
BAB II RUANG LINGKUP ....................................................................................... 3
BAB III TATALAKSANA .......................................................................................... 4
3.1. Kewajiban Pengawai Rumah Sakit yang melaksanakan pelayanan publik 4
3.2. Kewajiban khusus petugas parkir ............................................................. 6
3.3. Kewajiban khusus petugas keamanan (security) dan door man ............... 6
3.4. Kewajiban khusus petugas penerima tamu (front office/resepsionis) ……7
3.5. Kewajiban khusus petugas pemberi informasi/contact center ................ 7
3.6. Kewajiban khusus petugas pendaftaran wajib: ......................................... 8
3.7. Kewajiban khusus petugas pemberi pelayanan kesehatan di fasiyankes 8
3.8. Kewajiban khusus petugas penyelenggara pendidikan atau pelatihan …..8
3.9. Kewajiban khusus petugas lapangan ....................................................... 9
3.10. Kewajiban khusus petugas kasir wajib: ..................................................... 9
3.11. Kewajiban khusus petugas pada unit pengaduan .................................. 10
3.12. Kewajiban penerima layanan, pimpinan Satuan Kerja ............................. 10
BAB IV PELAPORAN, MONITOR DAN EVALUASI .................................................. 12
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