Page 3 - Event Volunteer Information Booklet

Contents Page

Welcome ................................................................................................................ 3
Event Volunteer Information ................................................................................. 4
Your role as an Event Volunteer: what does this involve? ..................................... 7
The Event Volunteer Role Description ................................................................... 8
Why do you need a role description? .................................................................. 10
What is NOT part of your role as an Event Volunteer; ......................................... 11
The Event Volunteering Code of Conduct ............................................................ 12
Your support and what you can expect whilst volunteering: .............................. 16
What is expected of you as an event volunteer? ................................................. 17
Customer Service ................................................................................................. 19
Communication skills as an Event Volunteer ....................................................... 20
Types of communication you will use as an Event Volunteer .............................. 20
Dealing with Barriers in communication .............................................................. 21
Dealing with difficult customers .......................................................................... 23
Dealing with different situation ........................................................................... 24
Equality and Diversity .......................................................................................... 27
Defining Diversity ................................................................................................. 28
Covid – 19 and Safety Whilst Event Volunteering ................................................ 30
Health and Safety ................................................................................................. 31
Safe environment: ................................................................................................ 31
The Briefing Session & Health and Safety ............................................................ 31
First Aid and Emergencies .................................................................................... 32
Being the face the Event Volunteering Programme ........................................... 35

2