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FAQ : Frequently Asked Questions (2/2)

NO QUESTIONS CLARIFICATION CLARIFICATION

11 What is the integration capability with legacy security systems? Provide standard REST API for integration with legacy systems and third party authenticators. Sustainability

12 What is the environmental impact of the solutions? No need for additional device for fast user onboarding and with minimum server specs. Sustainability

13 How is data privacy protection at the data storage, With blockchain, minimal data from server and user device are hashed and encrypted before Privacy

is it centralized or distributed? being distributed to the nodes/mobile for authentication, verification and validation. The

solution only store data that is non-critical user data in blockchain nodes, encrypted with

hashed value. The features ensure compliance to GDPR & PDPA requirements.

14 Do the solution provide user consent and consent User consent is required to use the app and to key in minimal user info such email address and Privacy

management feature? mobile number. The solution also can be integrated with consent management system. These

features also ensure compliance with GDPR & PDPA guidelines.

15 What is the solution capability to enhance privacy? The solution support Privacy by Design as the solution does not store any sensitive privacy data Privacy

and comply with GDPR & PDPA requirements.

16 What is the choice for users regarding how much data to share? The choice are given during user registration with consent. The solution also provide alternative options to Privacy

choose in sharing user information. 2FA or MFA data are not stored centrally and the solution only use data

provided and stored at the local mobile phone, which is supported by mobile OS such as Android or IOS.

17 What is the solution scalability for vertical, geographical, The solution capability is scalable on the fly basis with HA and full redundancy and DR/Backup Scalability
or demographic? capacity for On-Cloud and On-Click. For On-Premise the baseline HW Specifications is

designed for a maximum of 10,000 concurrent connection/sessions.

18 What is the performance measures of the solution? The SLA is 3 seconds of latency @10,000 concurrent connection/sessions. Scalability

19 What is the error rate of the authentication solution? The SLA is under 0.02% of error rate. Scalability

20 Does the solution provide DR, business continuity The SLA for On-Cloud and On-Click managed services is inclusive of DR & replication services Privacy
and recovery plan? as part of the SLA. For On-Premise, it is highly recommended for the solution to require 2 BSA

onsite license for Production & DR site.

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