Page 28 - P4304.1-V112_PS Magazine - August 25 (print) (1)

Set-up costs Practice operations
Set-up costs are not cheap. Before a Once the ground is broken, the biggest
spade entered the ground in Malpas, more challenge is maintaining practice
than £113,000 was spent, with no form of operations to minimise any impact
reimbursement at that time. on patients’ care and experience.
As Practice Manager, Edward spent

By the end of the project, professional fees approximately two days per week on
increased to £174,833 (almost 10% of the top of the normal full-time day job to
total contract value). manage the project.

Top tip 5: Shop around, agree fixed Use of space in the practice
consultancy fees where possible, and save was regularly amended to allow
money in advance for set-up fees. simultaneous building works and
practice operations. The noise and dust
were horrendous! At one point during the
£15,010 £30,000 works, Malpas lost the reception desk,
the dispensary desk and the waiting
Structural Architects
Engineers room; utilising consulting rooms for all
three spaces.

£2,373 Ecology Total of Mechanical £7,737
Electrical
surveys £113,448 Design
after
planning The dispensary was left until the final
phase of work while security and
Topographic Quantity
surveys surveyor ambient temperature control was
Project
£2,125 Management £9,914 sorted, to ensure the continuation of a
safe and effective dispensing operation.
£23,466
One of the most important tasks
undertaken during the project was
patient engagement. The surgery put
out regular communications on social
media, via text messages, newsletters
and the website to keep patients
informed of progress and changes to
operations (there were at least three
different entrances to the practice in
12 months). Where local residents were
potentially affected, they were engaged
on a personal level, invited to meetings
with the contract team. As a result, not
a single complaint was received related
to the disruption of the works.

Top tip 6: Find your advocates;
patients and local officials who can
spread positive news and help reach
groups that aren’t so readily heard.

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