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The story behind Numark’s
Regulatory

Health Check

success

When Numark first launched the
Regulatory Health Check service
back in spring 2024, the goal was
simple to help members feel confident,
compliant, and inspection ready. Fast
forward 18 months, and it’s safe to
say that goal has been well and truly
achieved. From pharmacy teams in
Scarborough to Belfast, more than a
hundred members have already taken
advantage of the service, gaining
peace of mind and sharper operational
standards in the process.

Setting the standard –
The beginning (May 2024)

When Kieran first introduced the
Regulatory Health Check, his team’s
mission was clear: to help pharmacies
meet GPhC standards and NHS
contract requirements, while providing
genuine hands-on support.
“Our assessors bring the GPhC It felt like we were getting help
standards to life,” Kieran explained in
the May 2024 launch interview. rather than being evaluated.
“We spend quality time in the
pharmacy, explain every finding
clearly, and leave teams with a
bespoke report and action plan they From idea to impact –
can actually use.” Members in action
The service was born from a real By summer 2024, the results were already
member need. With unannounced showing. Pharmacies like CT Pharmacy in London
inspections on the rise and public were among the first to take part, and the
reporting of results increasing, experience quickly proved its worth.
pharmacies wanted to feel prepared “It felt like we were getting help rather than
not panicked. The Health Check being evaluated,” said Superintendent Patrick
was designed to bridge that gap, Teh, who found the process both supportive
providing members with a realistic and insightful. The resulting report became, in
mock inspection that ends in practical his words, “a second Bible” for the pharmacy –
advice, not just paperwork.
helping the team fine-tune compliance and boost
confidence ahead of inspection.

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