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Why technician training matters now

Workforce development has become
more vital than ever in community
pharmacy. With pharmacists
increasingly drawn into clinical
consultations or even qualifying as
Independent Prescribers there’s a real
need to delegate safely and effectively.
“Pharmacists are being pulled in every
direction,” Westcliffe explains. “When
we have trained technicians running
independently, it frees up pharmacists
to focus where they’re most needed. What’s next?
The pressure eases, and patient care
improves.” With three Independent Prescribers
The aim is a more agile team one where already part of the team and more
development on the horizon, Westcliffe
technicians are confident enough to Pharmacy is a strong example of how
manage patient interactions, apply targeted training can future-proof
sound judgment, and adapt to the pharmacy services.
evolving landscape.
Their message is clear: with the right
Training for today’s pharmacy support, community pharmacies can
Westcliffe also highlights the evolve and thrive.
importance of up-to-date over the This fully funded training opportunity is
counter (OTC) training. just one of the many benefits available

“It’s not just a tick-box anymore. as part of Numark membership helping
Shortages, changing expectations, and you invest in your team, improve
the pace of services like Pharmacy patient care, and build a more resilient
First mean our teams need real business.
knowledge. Customers now expect
a sit-down consultation it’s not just
‘here’s something for your cough.’’

They’re hopeful Numark will continue
supporting this kind of training,
especially as technician roles grow.

“WE WANT OUR STAFF TO MAKE

INFORMED RECOMMENDATIONS
— MORE LIKE A PHARMACIST

THAN A SALESPERSON.”

it’s just

good business!

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