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Turning insight into action

Following the visit, Orfhlaith received
a tailored action plan and while
it was comprehensive, it was also
structured in a way that made
progress feel manageable.
“I’ll be honest I’m not the most
organised person! So having
everything laid out clearly, with
direction on where to find resources
and what to prioritise, was exactly
what I needed. It was 23 pages long,
which was overwhelming at first, but
I’m getting there bit by bit.”

The very next day, Orfhlaith and
her team began tackling the
recommendations head-on,
starting with a full clear-out of the
consultation room and store, and
introducing a documented date-
checking system for dispensary and
shop stock.
“The staff really got behind it. It’s been
fun, but lots of hard work and it’s
made us feel much more in control.”

Confidence for the future

While Orfhlaith is still working through
her action plan, the process has
already had a lasting impact not just
on compliance, but on mindset.
“We all want to do the right thing and
provide brilliant care, but it’s hard to
find time for everything. The Health
Check gave us a unique perspective
we’d never get unless we were going
through a formal inspection.”
“I’ve got great friends in the pharmacy
world who I rely on for advice, but
this was a completely different level
of detail. I’ll absolutely be booking
a follow-up next year and fingers
crossed, my action plan will only be
three pages long next time!”
Scan the QR code below to learn more
about our Regulatory Health Check service.

it’s just

good business!

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P4403.59-V67_Numark Pharmacy Magazine_August 25.indd 34 09/07/2025 16:45:58