Page 19 - P4403.59-V57_Numark Pharmacy Magazine Nov 24 print

Tenbury Wells was the first trial site to use Golden Tote in
April 2020, and from the very beginning in I loved using the
solution. The impact it made on our day to day working in
the pharmacy was massive and the increase in safety and
speed of work I could get through in a day was amazing!

From using it myself for months and feeling the benefits of Golden Tote, drew me to joining
the Implementor Team, I knew I wanted to help other pharmacies in the same way it helped
me. This leads me to my current position at PHOENIX, Senior Consultancy Implementor,
heading up a team of four Golden Tote Implementers, who cover the whole of the UK.
As a team, day to day we complete Golden Tote demonstrations, install the Golden Tote
solution into pharmacies that have signed up for the system and complete face to face
training with all members of the pharmacy team, so they are set up and ready to go.
Part of my role includes working on the development and improvement of Golden Tote,
completing all UAT testing, reviewing all Golden Tote SOPs, flowcharts and other training
materials. I also train all the new members of our team with my 13 years of pharmacy
knowledge, and my own hands-on experience with using Golden Tote in branch.

Supporting you right the way through Why not see Golden Tote live in
your Golden Tote journey action?

The Golden Tote training is between two When a Golden Tote Demo request is emailed
to four days’ worth of onsite training, going to me, I am able to arrange the most suitable
through every element in the process with time and date to bring the Golden Tote
each individual team member. We leave demonstration directly to your pharmacy
behind full SOPs and flowcharts of the door. We can arrange the best time to arrive
Golden Tote process and leave our contact and can complete the demo in small groups,
card with all-important numbers to ring for one big group or individuals whichever is
any questions the members may have. We best for the pharmacy. The demo includes
offer regular re-visits to each member to how Golden Tote works on the PMR; how to
provide face to face support with any issues, label the prescription, how to complete the
worries and/or concerns. If the pharmacy has accuracy check and send all orders. Then we
new staff or requires extra training days, we demonstrate how you use the software to
also are able to book those in with them to help. assemble the Golden Tote, once it has been
delivered from PHOENIX to complete the
prescriptions.

Overall, the demo can take up to 20 minutes but
can take as long as you wish. If there are lots of
questions along the way, then we will stay with the
member as long as is required, so everyone in the
team understands the full end-to-end process.

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P4403.59-V57_Numark Pharmacy Magazine Nov 24 print.indd 19
P4403.59-V57_Numark Pharmacy Magazine Nov 24 print.indd 19 28/10/2024 15:59:50