Page 17 - P4304.1-V104_PS Magazine - December 24

Installs

The Golden Tote training is between two to four days’ worth of onsite
training, going through every element in the process with each individual
team member. We leave behind full SOPs and flowcharts of the Golden
Tote process and leave our contact card with all-important numbers to
ring for any questions the members may have. We offer regular re-visits
to each member to provide face to face support with any issues, worries
and/or concerns. If the pharmacy has new staff or requires extra training
days, we also are able to book those in with them to help.
Demos

When a Golden Tote Demo request is emailed to me, I am able to arrange
the most suitable time and date to bring the Golden Tote demonstration
directly to your door. We can arrange the best time to arrive and
can complete the demo in small groups, one big group or individuals
whichever is best for the pharmacy. The demo includes how Golden Tote
works on the PMR; how to label the prescription, how to complete the
accuracy check and send all orders. Then we demonstrate how you
use the software to assemble the Golden Tote, once it has been
delivered from PHOENIX to complete the prescriptions.

Overall, the demo can take up to 20 minutes but
can take as long as you wish. If there are lots of
questions along the way, then we will stay with the
member as long as is required, so everyone in the
team understands the full end-to-end process.
Making the most of Golden Tote

Here are a few of my top tips for getting the most out of
the Golden Tote solution:

• It is best to complete CD and fridge lines first, so
they are kept in the required storage conditions.
• When your PHOENIX order arrives, complete
the Golden Tote’s first, so all of your repeat
prescriptions are bagged and ready for the patient
to collect.
• Always review all the Golden Tote orders once you
have submitted them, to manage any out-of-stock
items in advance of the patient collecting their
prescription.
• Never place the dispensing label over any barcodes
on the packaging on the dispensed item, to
streamline the dispensing process for bagging.
• Always press f10 at the end of the basket check
to save the prescription ready for the patient to
collect or the prescription to be delivered.
• Only scan one product at a time out of the tote to
efficiently dispense all items out of the tote.

If you have any questions, or would like to book in
a demo yourself, contact myself and the team at
goldentotesupport@psuk.co.uk or reach out to your
Account Manager.

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or call us on 01904 558 350 MDS Terms Information | PS Magazine 17

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P4304.1-V104_PS Magazine - December 24.indd 17 14/11/2024 16:05:02