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Training: Pharmacy Excellence & Counter

Excellence calendar of activity for the year

Our Numark Training Platform is designed to address the diverse needs of
pharmacists and pharmacy teams. It comprises of two major components:
Pharmacy Excellence and Counter Excellence. The modules under these
categories are carefully crafted to enhance the skills of pharmacists and
registered technicians (Pharmacy Excellence) and counter and dispensary teams
(Counter Excellence).

Counter Excellence Calendar:

Our Counter Excellence modules are designed to help upskill your counter team
with short, quick fire learning topics. Our topics are chosen based on seasonality,
pharmacy contract and general soft skills necessary to excel in pharmacy care
and customer service. This year, our Counter Excellence Calendar is brimming
with modules covering a wide range of topics, ensuring that your business stays
at the forefront of the ever-evolving healthcare landscape. Let's delve into the
monthly highlights

Kicking off the year, our training
focuses on the introduction of
test kits into pharmacy , ensuring
pharmacy teams are well-equipped to
provide accurate services, expanding
business opportunities into new areas.

January
Test kits

February:
Minor
ailments Falling in line with core
contractual changes,
understanding and addressing
minor ailments is a crucial
aspect of the pharmacy
offering. This module empowers
counter teams to support in
offering effective solutions for
common health concerns.

Dedicated to
enhancing knowledge March:
about women's health, Women’s
this module equips health
pharmacy teams to
provide informed and
compassionate care
to female customers.
Engaging customers is critical
in maintaining positive
relationships and loyalty.
Learn effective strategies for
customer engagement to foster
April: lasting relationships and ensure
Customer 5* customer satisfaction.
engagement

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P4403.59 V47 Numark Magazine Jan 24.indd 16 12/12/2023 14:39:37