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May
Travel As we approach the summer
health holiday season, customers will
come to pharmacy in search
of travel advice including
vaccination requirements and
support. As first contact in
the pharmacy, counter teams
can help drive customers to
service opportunities.
This module supports
counter teams in
providing expert June
guidance and care as Supporting
part of the service service
offering, supporting delivery
teams to provide
efficient and customer-
centric experiences.
Prepare for the back-
July: to-school season with
Back to insights on essential
August: school health needs for students
Flu and families. Drive
Become a Flu Champion champion revenue through OTC
supporting with the product sales and learn
marketing, booking about common questions
and provision of the asked by patients.
flu service, and driving
additional footfall and
revenue through your
service offering.
As the colder months
approach, equip your
team with the knowledge
September: to address winter health
Winter concerns effectively, looking
health at service provision and
guidance to help customers.
Building on the
September module,
delve deeper into October:
strategies for managing Winter
health issues during the health
winter season and OTC (continued)
ranges available to help
customers combat the
winter bugs.
In recognition of
Mental Health
Awareness Month, this
module provides tools
to support customers
Wrap up the year dealing with mental
by honing skills in November: health challenges.
managing difficult Mental
customer interactions, health
ensuring a positive
experience for all.
December:
Managing
difficult
customers
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