Page 19 - P4403.59-V69 Numark Pharmacy Magazine october

Why Good Notes Matter

You know the story, a patient pops in with
a question about a cough. You ask a few
questions, give some advice, and they
walk away reassured. But what happens
when they come back a month later with
worsening symptoms? If you’ve documented
the initial conversation properly, you’re not
starting from scratch. You have context,
which makes all the difference in providing

continuity of care.
Record-keeping isn’t just about covering a spreadsheet work around, but this isn’t
yourself legally (though that’s a big plus); it’s
about building trust and ensuring patients
get consistent, high-quality care. And let’s
Making Life Easier
face it, it also makes our jobs easier when
we don’t have to rely on memory alone!
The reality of our current practice may
be keeping scraps of paper in a folder, or

practical anymore, not with the volume
increasing day-on-day. The PMRs give
you a small free text box to document the
case but this isn’t enough. It’s messy, time-
revenue.
consuming, unsafe, slow and things get lost,
leading to poor record-keeping and lost

DigiPharma provides the ability to log
consultations quickly, send communication
to other healthcare providers, write private
prescriptions, flag important details, and
The Legal Side: Storing Clinical handwriting!
securely store everything in one place. It’s
clear, structured, and most importantly,
Records for 8 Years
easily retrievable. No more digging through
piles of paper or trying to decipher rushed
Beyond patient care, there’s also the
regulatory side. In the UK, any clinical
encounter must be stored for up to eight
years, it’s one of the biggest reasons we
started DigiPharma. This is in line with
guidelines from the GPhC and the NHS,
ensuring accountability and patient safety.

Imagine a scenario where a patient
challenges the advice you gave them
months or even years ago. Without clear
records, it’s your word against theirs. But
with proper documentation, you have the
evidence to back up your decisions. Having
good notes can protect you in case of
complaints, audits, or legal issues.

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P4403.59-V69 Numark Pharmacy Magazine october.indd 19 11/09/2025 13:25:24