Page 9 - P4403.59-V69 Numark Pharmacy Magazine october

Hub-and-Spoke Dispensing model

Spoke-Hub-Spoke

This model allows patients to present prescriptions at a spoke pharmacy. The label data is
then sent to a central hub for assembly before being returned to the spoke pharmacy for
patient collection or delivery.

By allowing prescriptions to be dispensed in original packs, the pharmacy can unlock
several advantages.

1. Increased efficiency: Utilising original packs will speed up the workflow, allowing staff
to handle more prescriptions in less time.
2. Cost savings: By reducing waste and increasing efficiency, pharmacies can achieve
significant cost savings. These savings can be reinvested in other areas of patient care
and operations.

3. More focus on patient care: With the streamlined process, there can be more time
dedicated to patient consultations and care, and the delivery of new services such as
private weight management clinics and the Pharmacy First Service, therefore improving
the overall patient experience.
4. Improved patient safety: A reduction in patient safety incidents through the
automation of the assembly process, improving dispensing accuracy.

What this means for you

At PHOENIX, we’ve already built the infrastructure to streamline and enhance medication
assembly. Our two automated medication assembly facilities, a pack assembly centre
established in 2017 and a pouch-based centre for monitored dosage systems, are designed
to improve efficiency and accuracy. The pack assembly facility processes 54 million packs
annually, reducing stock levels by 54% and cutting overhead costs, while our pouch-based
system assembles 19.2 million pouches a year, supporting 31,000 patients each month.
These capabilities reflect our commitment to helping pharmacies operate more effectively.
Looking ahead, we’re exploring how this could benefit Numark members once government
proposals take effect. Under models like hub-and-spoke, our facilities could reduce stock
level pressures, enhance accuracy, and free up your team’s time to focus on patient care.
By collaborating with us, pharmacies could ease staff workloads while improving the
quality of service provided to patients. This is all part of how we work together to support
your success.

The Golden Tote solution

We understand that the new world of hub and spoke might be daunting, and therefore we
have a middle ground solution for those not wanting to take the full leap but still want to
create added capacity and efficiencies.
Golden Tote is the original pick-to-prescription solution, utilising barcode scanning
technology for the assembly of medicines, to improve efficiency and ensure quicker, more
accurate dispensing.
This not only supports you in managing your workloads but also improves patient
outcomes by reducing wait times and ensuring the timely delivery of medications.
Golden Tote stands out as the exclusive solution that delivers in-store efficiency and
reduces stock holding, all without the need for any upfront investment.
Got a question? We’d love to hear your thoughts or if you need any advice on what’s
happening – get in touch with the team via Numark instant chat!

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11/09/2025 13:25:04
P4403.59-V69 Numark Pharmacy Magazine october.indd 9
P4403.59-V69 Numark Pharmacy Magazine october.indd 9 11/09/2025 13:25:04