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GREAT PERFORMANCE RUNS ON INFRASTRUCTURE

Why automation matters more than ever.

Pharmacy operations across Europe are entering a period of structural pressure: This booklet supports your decision on whether and how to implement dispensing robots in your

retail pharmacies. Fueled by insights from BENU and independent pharmacists across Europe, it
• Persistent staffing shortages offers practical guidance on:

• Rising prescription volumes

• Expanding safety and documentation obligations • selecting suitable stores,

• Rising expectations for customer service and clinical care • modeling financial returns
• defining an ideal operating model

These developments are not temporary disruptions. They are systemic shifts that place growing • choosing the right technology providers
strain on the operational fabric of the pharmacy.

High-performing systems – whether cities, networks, or organizations – do not adapt to rising
complexity by working harder. They adapt by strengthening their infrastructure. Just consider:
Automation is that infrastructure – and it is emerging as a structural enabler of sustainable phar-

macy performance. Where do your pharmacy teams lose time –

and what could you do if you got it back?

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