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Barnabas Bulle n

Annual Pa ent Survey – Results

Very many thanks to those of you who completed our annual NHS Ealing
survey during June and early July; and thanks too to the mem- Clinical Commissioning
bers of our PPG who ran the survey.
Group
Again this year we’re delighted with the results, which are con-
sistent with the last few years. In summary: ANNUAL GENERAL MEETING
Wed 18 September 2019
91% say they are “Extremely Likely” or Greenford Hall, Ruislip Road,

“Likely” to recommend the Practice Greenford, UB6 9QN

• 318 completed surveys, with 456 useful comments. Informa on stalls from 1645
Presenta ons, Q&A at 1730
• 82% say the service is the same or be"er than two years
ago.
• 29% say they already request repeat prescrip ons online Vaccine Update
and another 38% would like to.
• A quarter (25%) say they already book appointments online For those about to go to
with just over half (51%) saying they would like to. university or college it is very
• However just over three in four (76%) say they s ll book ap- important that they have their
Meningi s ACWY vaccina on
pointments by phone, at least some mes. and have had two doses of
• Almost nine out of ten (89%) of respondents have or would MMR. Please get vaccina ons
like to have telephone consulta ons. before leaving for university so
• Overall, the biggest gripe was again the difficulty in ge%ng a as not to have a delay being
mely appointment. vaccinated once you arrive and
• Top of things the Prac ce does well was the helpfulness, are registering with a new GP.
friendliness and overall excellence of all staff. For anyone thinking of ge%ng

We understand the problem with ge%ng a mely appoint- pregnant, it is also very
ment, and are con nually looking for ways to make this easier. important to have your MMR.
However without more space, and funding for addi onal doc- Parents who have not got their
tors and nurses, this is a real challenge. Over the last three or child fully vaccinated
so years we have created more appointments with two addi- some mes worry they’ve le! it
onal salaried GPs and two more prac ce nurses. But you too long. Whatever the reason,
keep asking, and we will keep trying to improve this even fur- it’s not too late! Most
ther. vaccina ons can be caught up
with, so please talk to recep on
We appreciate those pa ents who book appointments, and to book an appointment.
request prescrip ons, online as they help free up recep onists’
me. Although that doesn’t produce more appointments, it
does make it easier to get through on the phone for those who Barnabas Pa ent
have to phone up.
Voices
The Partners and Prac ce Management are now looking at the Next Mee ng
survey results in detail, and we will feed back to you over the
coming months as ac ons are put in place. Wed 16 October

Oh, and a big thank you too for all your apprecia on of the 1300 hrs
whole Barnabas team.
St Barnabas
Church Hall

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