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Barnabas Bulle n



                      You said …                                    PPG Corner
                   You o en find it                    Updates from our Patient Participation Group
               difficult to get through
                    on the phone.                              Knowing about the PPG
                                              One of the disappoin ng things about the Prac ce’s Pa ent
                                              Survey (see opposite) is that only one third of pa ents admit
                                              to knowing about the PPG, and this has essen ally not
                                              changed over the last few years.
                      We did …                We try our best to ensure all pa ents know about the PPG.
                 In the last couple of        The Prac ce include PPG membership informa on with all
                    years we have             new registra ons.  And where appropriate we try to chat to
                  recruited an extra          people whenever we’re in the wai ng area – the book ex-
                recep"onist.  We are          change o!en makes a good ice-breaker.

                 also planning for a          Please tell us what more we can reasonably do – drop me a
                new phone system –            note; details below.  And please pass on the message!
                 more on this in the                          GP Pa ent (MORI) Survey
                      next issue.
                                              This is the survey pollsters Ipsos MORI run every year (usually
                                              during January to March) for NHS England.  They poll a ran-
                                              dom selec on of about 2¼ million pa ents across the country;
                PlusBus for Health            about a third are completed.  In conjunc on with analysing

            The PlusBus for Health service    the Prac ce’s survey results, I’ve been looking at this year’s
            is provided by Ealing             MORI results published in July.
            Community Transport (ECT).        Yet again Barnabas comes out as the best prac ce in the im-
            It is designed to help pa ents    mediate area, although The Grove are hot on our tails.  Per-
            travel between their homes        haps more surprisingly, and certainly very pleasingly, Barnabas
            and GP surgeries, and aims to     is be"er than the average for the whole of Ealing on every
            reduce the number of GP           one of MORI’s key 18 ques ons, and be"er than the England
            house calls and missed            average score on 16 of the 18 ques ons.  The data is available
            appointments, while               to all at h!ps://gp-pa"ent.co.uk/.
            improving the wellbeing of
            pa ents by offering them an        By any standards this is a magnificent achievement and re-
                                              flects just how good a prac ce we have.  Well done everyone!
            opportunity to leave their
            homes and meet new people.        Keith Marshall, Chairman, Barnabas Pa ent Voices
                                              Keith can be emailed at barnabas.ppg@gmail.com or you may
            The service is funded through     leave a note at Recep"on.
            the NHS, and can be booked
            by your GP surgery for
            pa ents who need transport
            for clinical reasons due to
            disability, lack of mobility, or
            other health problems.
            More informa on online at
            h!p://ectcharity.co.uk/
            ervices/areas/ealing/
            plusbushealth.


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