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ABOUT MODE “Lovely team and service, very efficient”

This year Mode Print Solutions celebrates 25 years of being a leading independent
supplier of digital print solutions. Service has always been Mode’s key priority; our SERVICE
Account Managers and Client Support team are the best in the industry and work to Our quality service is recognised by our partners and as a result we have been awarded
support your business. Gold Document Technology Partner status with Xerox, Premier Partner status with Lexmark
and Certified Ricoh Gold Customer Service Provider.
You will only ever deal with us and the flexibility in our product Simple, allows us to
expand with you and ensure you are always supported with your printing needs.
Onsite response time INDUSTRY LEADING
The secret to Mode’s success is simple. It’s all about our people, acting with integrity, in 2019 is EXPERT ENGINEERS
respect and investing in relationships and being committed to our clients. The move to Postcode based expert engineers respond to any
Mode is Simple. Let our team be your team. 86 service calls quickly. Live response times updated

minutes quarterly on the website.
MODE DELIVERS THESE BENEFITS FOR YOUR BUSINESS:
The ‘Simple’ agreement provides our clients:
“Mode’s engineers explain
everything clearly” MACHINE

Our Client Support team are on hand for any “UP” TIME
PEACE OF queries, consumable orders or any service calls

SIMPLICITY MIND you may need. First time fix rate of
96%
Our award-winning service PREVENTATIVE MAINTENANCE throughout 2018.
provides you with Peace of Mind. Our preventative maintenance provides peace
• Remote monitoring from our support centre of mind and lets you focus on your business.
You only sign an agreement with Mode, a providing a proactive service
single agreement with a single point of contact. • Average response time of 86 minutes in 2019
• All hardware, software and services are • Preventative maintenance to reduce
provided by Mode emergency call-outs “Customer service is excellent. Engineers response time
• No involvement from third parties • Flexibility in your agreement. Should your excellent. It’s why we stay with Mode”
needs change, we can support you.

IT TELEPHONE
SUPPORT DESK
for rapid response and Mode’s IT telephone support desk is also on hand to

CHOICE CONTROL instant assistance provide rapid remote assistance where required.

ENVIRONMENTAL
Our managed print solutions offer you the
ability to track and control your printing and Mode recognise the dangers of climate change and take
Mode is an independent multi-brand supplier. manage your print activities. seriously our corporate responsibility to reduce our
• Reports can be included to detail who has industry’s carbon footprint.
• This enables us to recommend the best printed what, where and when.
solution to fit your individual business • Rules based printing prevents waste and
requirements reduces volume

When you sign with
Mode we plant a tree

“a company that makes printing needs easy to deal with”

www.modeprintsolutions.co.uk Simple Approach to Print Solutions 0345 223 2203 Simple Approach to Print Solutions