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ABOUT MODE     “Lovely team and service, very efficient”



 This year Mode Print Solutions celebrates 25 years of being a leading independent
 supplier of digital print solutions. Service has always been Mode’s key priority; our   SERVICE
 Account Managers and Client Support team are the best in the industry and work to   Our quality service is recognised by our partners and as a result we have been  awarded
 support your business.   Gold Document Technology Partner status with Xerox, Premier Partner  status with Lexmark
          and Certified Ricoh Gold Customer Service Provider.
 You will only ever deal with us and the flexibility in our product Simple, allows us to
 expand with you and ensure you are always supported with your printing needs.
                             Onsite response time               INDUSTRY LEADING
 The secret to Mode’s success is simple. It’s all about our people, acting with integrity,   in 2019 is   EXPERT ENGINEERS
 respect and investing in relationships and being committed to our clients. The move to   Postcode based expert engineers respond to any
 Mode is Simple. Let our team be your team.  86                 service  calls quickly. Live response times updated

                                   minutes                      quarterly on  the website.
 MODE DELIVERS THESE BENEFITS FOR YOUR BUSINESS:
 The ‘Simple’ agreement provides our clients:
                “Mode’s engineers explain
                everything clearly”                              MACHINE

          Our Client Support team are on hand for any              “UP” TIME
 PEACE OF   queries, consumable orders or any  service calls


 SIMPLICITY  MIND  you may need.                                                         First time fix rate of
                                                                                               96%
    Our award-winning service    PREVENTATIVE MAINTENANCE                                 throughout 2018.
    provides you with Peace of Mind.  Our preventative maintenance provides peace
 • Remote monitoring from our support centre    of mind and lets you focus on your business.
 You only sign an agreement with Mode, a     providing a proactive service
 single agreement with a single point of contact.  • Average response time of 86 minutes in 2019
 • All hardware, software and services are    • Preventative maintenance to reduce
   provided by Mode    emergency call-outs  “Customer service is excellent. Engineers response time
 • No involvement from third parties  • Flexibility in your agreement. Should your                   excellent. It’s why we stay with Mode”
   needs change, we can support you.

                            IT TELEPHONE
                            SUPPORT DESK
                            for rapid response and    Mode’s IT telephone support desk is also on hand to

 CHOICE  CONTROL            instant assistance        provide rapid remote assistance where required.

          ENVIRONMENTAL
 Our managed print solutions offer you the
 ability to track and control your printing and   Mode recognise the dangers of climate change and take
 Mode is an independent multi-brand supplier.  manage your print activities.  seriously our corporate responsibility to reduce our
 • Reports can be included to detail who has    industry’s carbon footprint.
 • This enables us to recommend the best      printed what, where and when.
   solution to fit your individual business    • Rules based printing prevents waste and
   requirements    reduces volume

                                                                                             When you sign with
                                                                                             Mode we plant a tree

 “a company that makes printing needs easy to deal with”





 www.modeprintsolutions.co.uk   Simple Approach to Print Solutions  0345 223 2203   Simple Approach to Print Solutions
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