Page 5 - E-MODULE 1 KELAS XI

c) Asking the caller to hold ( Meminta si penelepon untuk

menahan/ tidak menutup panggilan telepon )
Hold the line, please. I’ll see if he’s in
Hold on, please. He’s coming now
Just a moment, please. She’ll be with you right away

One moment, please. I’ll see if he’s free
He’s speaking on the other line. Will you hold?

d) Connecting the callers ( Menyambungkan penelepon

dengan orang/ pihak yang diinginkan )
I’ll connect you with the manager
I’ll put you through to the manager
It’s ringing for you
You’re trough. Go ahead

e) The person being called is not in ( orang yang dituju
tidak berada di tempat )

I’m sorry; the manager is out at the moment
I’m terribly sorry. Mr Hotman is away on business right now
He is not in the office now, but he’ll be back at 4 o’clock

f) Taking messages ( Menawarkan untuk meninggalkan

pesan )
Can I take a message?
Can I give him a message?
Can I have you a message?

2. MAKING CALLS ( menelepon )
a) Requesting a particular person or service
May I speak to Mr. Bates, Please?

May I speak to the manager, please?
May I have the Account Department, please?
b) Identifying yourself ( Mengenalkan diri si penelepon )
This is Mr. Delano’s secretary

This is Pierre Humphrey
I’m calling on behalf of Mr. Humphrey
c) The person you are calling is not in ( Orang yang
dihubungi tidak berada di tempat )

Could you tell me when he’ll be back?