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II. READERS SERVICES

1. Library Instruction

Library instruction is one of the services given to the library clients who aim to familiarize
themselves to the library’s collections, services and proper procedures involved in using the
materials.

During the early part of the first semester, the library, in cooperation with the Guidance
Office conducts orientation program to freshman and transferee students.

Informal orientation is also conducted in the library as the need arises. Library instruction
is one of the lessons given by English teachers to first year students. Sometimes the instructor
invites the librarian as a resource speaker to give an in-depth lecture on reference books and
libraries.

Library instruction at ISU provides library orientation and instruction to enable users of
the library to effectively utilize its resources and services. It is accomplished by the librarians in
the following ways:

1. Library orientation every start of the academic year.
2. Library presentation to groups who wish to schedule visits to the library.
3. A part of the introduction in English classes is a lesson on the use of the library and
reference sources designed to give student’s basic understanding of library skills,
resources, research methods, and bibliographic form. Other courses may be
developed as appropriate.
4. Printed instructional materials, such as guides and handouts to aid users in accessing
library resources and services.
5. Evaluation and continuous revision of the library instruction program may be
considered as library resources and services change, and as ISU programs and users
change.

2. Reference Service
Reference service provided by the library has also innovated due to the COVID-19
pandemic. The ISU Library came up with a library virtual service called “LiVRe” Assistance
program to cater to the information needs of students who have online classes. The virtual
service can be utilized through the Library Facebook page messenger.

a. The goals of the reference service are to:
1. Assist students, staff and public patrons in accomplishing their goals and
objectives by providing comprehensive reference service. Librarians will:
• answer information requests accurately and promptly.
• utilize outside resources as appropriate.
• staff the reference desk with a professional librarian during the major
hours of operation, or at other times upon request, depending upon
funding.
2. Maintain a high level of communication between the library and other
departments. Librarians will:
• keep faculty and staff informed of current library developments.
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