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•  encourage student’s use of library resources.
                                            •  provide specialized reference services to faculty.
                                         3.  Assist students and staff in becoming competent in their use of the library.
                                            Librarians will:
                                            •  provide class presentations.
                                            •  assist with class library assignments.
                                            •  provide  bibliographic  instruction  on  new  library  technologies  and
                                                reference resources.
                                         4.  Provide and maintain an accurate, relevant, and timely reference collection
                                            that fulfills the needs of the ISU.
                                         5.  Provide a conducive learning environment.
                                         6.  Provide easy access to the reference staff.
                                         7.  Maintain a professional, highly trained reference staff.
                                         8.  Provide the most current library reference technologies.

                                 b.  Policy

                                         Reference books are for library use only.

                                         1.  Reference queries

                                                There are two types of reference queries:

                                                a. The ready reference/directional queries
                                                   The questions may be just a request for a direction of the location of
                                                a  certain  material  and  which  involved  a  very  limited  search  of  the
                                                collection or even none at all.

                                                b.  Search questions

                                                        These questions need an exhaustive search of all resources to be able
                                                to present a satisfactory answer.


                                         2.  Search Strategies

                                                The  following  steps  are  taken  by  the  Reference  librarian  in  locating
                                         answers to the queries:

                                            a.    Establish  and  negotiate  the  query  with  the  client.  Select  the  types  of
                                            answer providing tools.

                                            b.  Within the answer providing tools, select several titles to search from.

                                               c.   Conduct the search to select the answer, and then submit this to the client
                                                d.  See if the answer is satisfactory for him, if not, renegotiate the query.

                                         3.  Information Resources

                                                The use of different types of information resources shall be subjected to
                                         the following conditions:
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