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Government
Line of business (LOB) area Sales role Top priorities and challenges
Administration • Vendor evaluation • Cost reduction
Agency • Budget • Municipal management
• Contract negotiation • Governance
• Citizen service and satisfaction, call centers (agencies,
LOB business function
emergencies, etc.)
Municipal and federal governments providing services to • Extended, shared services
constituents and agencies that provide services. Decision makers • Enabling remote, secure access to employees and contractors
may be elected officials. May need to provide continuous service • Security
in the face of disaster or outage.
Message Themes
LOB management involved in sale • Cost reduction
• Service delivery and security
Supervisor Procurement • Shared services
Comptroller Learn more:
Case studies State CIO top ten policy and technology priorities for 2015
Top issues legislatures face in 2015
County libraries reduce PC capital and operating expenses GAO High Risk List for 2015
German IT services provider to local governments simplifies
service delivery and provisioning
