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Is this your Customer’s Customer Experience?
Why do I have Why do I have to enter my number in
to email you? the system and then be asked for it
Why can’t I again when I get through to a live
text you? person?
Why do I have to repeat Please don’t say you’re
my problem to more than going to transfer me to
another agent, please!
one person?
Why does getting
Why can't I just customer service
send you an
email? take so long?
Today’s typical service experience often damages
goodwill and challenges customer loyalty.
