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Why Cisco?
Social media is already 1st choice for Gen Y (globally) yet 6 in 10 contact
centres have no capacity.
Cisco SocialMiner makes social part of your existing contact centre capability
Jabber IM integration
44% of agents aren’t being prompted to identify sales opportunities and 10%
have automated systems in place as majority rely on manual process.
Cisco Finesse is a next generation Agent & Supervisor Desktop
According to Gartner, more than 100 of the 500 largest global businesses will introduce
video-based chat by 2018
Cisco MediaSense provides capability to to record, play, stream, and store media, including video
