Page 26 - CCCS - Multicloud & CloudCenter Sales Bootcamp

CLOUD CONSUME
Key Activities & Pain Points During Cloud Adoption Journey (1/2)

Cloud Design journey Evaluate app Extend data Deploy apps to Secure apps and Operate and manage
adoption design & set dependencies and center to public public cloud users in cloud multicloud
journey goals create adoption plan cloud environment

Activities Typical pain points
▪ Repetitive time-consuming tasks (20-40 man hours) in deploying and configuring dev/
▪ Define target application architecture test environments frequently
▪ Create VPC instances (incl. subnets, network security groups, ▪ Long wait time until resources are delivered (anywhere from 2 to 8 weeks) creates
routing policies, etc.) frustration among application development teams
▪ Create compute instances (e.g., EC2 with load balancers, ▪ Infrastructure deployment scripts have to be re-created for each cloud environment
reverse proxies), PaaS instances (e.g., ECS, SQS), and storage/ requiring specialized knowledge
databases instances (e.g., S3, EFS, RDS) and apply configurations ▪
▪ Configure supporting systems (e.g., CMDB, IPAM, DNS) Multiple interfaces for different virtualization and cloud environments
that require IT operation staff to be trained in multiple vendor solutions
▪ Snapshot configuration as a “blueprint” for ▪ Manual and iterative task in identifying application dependencies are time consuming
future reuse (or infrastructure as code) and difficult for customers who want to understand their application topology for
▪ Test, audit application topology, and troubleshoot operation and migration activities
▪ Identify application components and services to migrate ▪ Lack of easy “before vs. after migration comparison” (both cost and performance)

Key customer Sheryl Megan
personas Head of Infra & IT Ops Dir of App Development

Note: Detailed empathy maps for customer personas see "Tailor your message" section
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