Page 27 - CCCS - Multicloud & CloudCenter Sales Bootcamp

CLOUD CONSUME
Key Activities & Pain Points During Cloud Adoption Journey (2/2)

Operate and
Cloud Design journey Evaluate app Extend data
Deploy apps to Secure apps and manage
adoption design & set dependencies and center to public
public cloud users in cloud multicloud
journey goals create adoption plan cloud
environment
Activities Typical pain points
▪ Ad hoc analysis of resource utilization ▪ Application slow-downs and crashes cost businesses money and finding the root cause of app
▪ Write scripts or manually optimize resource usage (e.g., scale up in performance issues through manual diagnosis in large, complex, and distributed environments
times of peak demand, free up when underutilized) could take days or weeks
▪ Reactive planning of fluctuating cloud bills that IT doesn’t have control ▪ Identifying application dependencies and gaining end-to-end visibility into app flow patterns
over ▪ are time consuming tasks, significantly slowing down migration of apps to the cloud
▪ Establish baseline for application performance (mostly eyeballed and Monitoring application communication through manual diagnosis in large, complex, and
distributed environments is time consuming
resides in the memory of IT staff) under different workload conditions ▪ Multiple management interfaces for different cloud environment that requires IT operation
in public / private cloud staff to be trained in and write scripts for multiple vendor solutions
▪ Examine multiple dashboards and APM tool ▪ IT operations and infra teams focus on bottom layers of the stack and are disconnected from
outputs to debug application performance issues the application owner / LOB needs
across hardware, network, and lines of code ▪ Relating IT issues to business impact is challenging; hence IT
“technical debt” often doesn’t get addressed

Sheryl
Key customer Megan David
personas Head of Infra Dir of App Development LoB / App Owner
& IT Ops

Note: Detailed empathy maps for customer personas see "Tailor your message" section
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