Page 127 - BTEABVD

Realize and Validate Customer Value

Customer Business Reviews

EXERCISE 1: Plan the Review Process: 20 mins

In your teams, refer to the Business Value Practitioner Case Study (both
parts) where necessary to complete the following, based upon the
implementation roadmap you created in the previous exercise and
assuming the customer accepts the roadmap and goes ahead:

• Determine what outcomes you will be looking for from your customer
business review process with this customer

• Determine who you will invite to your customer business reviews
(customer and internal) and how often you will run them

• Create an outline agenda with timings, roles and responsibilities