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Other personas, pain points and benefits
PERSONAS PAIN POINT BENEFIT
Access to multiple Cloud Providers and their associated best-
CXO Avoiding cloud provider lock-in
of-breed PaaS within single governance framework
Reduction of cost through benchmarking and consumption of
CXO /PROCUREMENT Cost/ Performance Benchmarking
cost effective environments
HEAD OF SERVICE Alignment into existing ServiceNow governance, workflow and
ServiceNow Integration (OOTB)
MANAGEMENT CMDB
Automated management of network application policy.
HEAD OF NETWORKS Cisco ACI Integration (OOTB)
Increased security and reduced maintenance
Inability to negotiate with Cloud Agnostic workload placement avoiding lock-in with a single
PROCUREMENT
Providers cloud provider such as AWS or Azure
HEAD OF DEV OPS Multiple OOTB integrations (including Puppet, Chef, Ansible,
/APPLICATIONS /IT Lack of common language and process Jenkins) reduces complexity and accelerates ROI
OPERATIONS with IT Ops
HEAD OF IT Disparate management platforms for Single management platform covering on-premise and multiple
OPERATIONS on-premise and cloud providers cloud providers reducing complexity and associated resource
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