Page 75 - CPBT

Typical steps in evolving services capabilities

● Implement a Managed Services Offering (eg. Helpdesk, Remote Monitoring,
NOC, Support…)

● Develop services offerings that are packaged and repeatable
● Reduce resource intensive, customized consulting offerings
● Implement changes to processes to speed deployments
● Offer services that are more tightly integrated into line of business

requirements
● As Cloud adoption increases, address the opportunity to implement and

integrate solutions across multiple deployment models (eg. on-premise,
public and private Cloud)