Page 82 - CPBT
P. 82
Summary
● Consider appointing a change agent
− a dedicated leader to kick start and sustain the effort
● Create awareness for Professional Services using digital techniques
− White-papers, reference architectures, blogs, etc
● Re-evaluate your list of services - create a services catalogue
− rationalise by aligning with the value lifecycle
● Define services that can be packaged for effective deployments
− build “run-books” & use tools to drive efficiency and consistency
● Build a training plan that is not “just-in-time”
− ensure sufficient capacity for the planned volume of business
