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Market Trends and Challenges
92% of consumers form an opinion about a
company’s image through their interaction with
“If you make tchuesirtComonetarsctuCnehnateprpy in the real world, they
might each tell 6 friends. If you make customers
80% ouf cnohmappapnyieosnbethlieevIenttheernyedte,litvheeryacsaunpeeriaocr h tell 6,000
customerferxiepnerdiesn”c.e—buJt esfafdBlye, zoonlsy,8f%ouonfdtheer,irAmazon.com
customers agree
73% of Millennials will leave after one bad
experience, and 85% will tell others about their poor
experience(s)
Source: Benchmark Research, Convergsys, Customer Focus Inc.
