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You are Selling a Market Leading Solution

ABILITY TO EXECUTE: Improves and Maintains #1 spot
COMPLETENESS OF VISION: Improved

•Quality, Maturity and Breadth of Applications
•Customer Support Capabilities
•Strength of Channel Partners
•Strong and Respected Brand
•Strong Early acceptance of PCCE

ABILITY TO EXECUTE: Downgraded again
COMPLETENESS OF VISION: Improved

• Elite to Aura migration challenges
• Aging Elite platform Bolt-on’s beyond voice
• Financial stability due to eroding market share, declining
revenue and operating losses
• Concerns around technical and project management skill
level of professional services and service organisation

ABILITY TO EXECUTE: Improved, but
COMPLETENES OF VISION: Improved, but

•Very limited success going down market
•Often more customized and costly
•Genesys's new owners might not continue to invest in the
company if it cannot deliver targeted growth rates

Source: Gartner May 2014