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Cisco 4 Key Differentiators
Key Differentiator 1 Key Differentiator 2
Cisco Finesse Reporting
• A next generation agent and supervisor • On its own its superb, but combined with
desktop that enhances productivity Finesse, it’s differentiated
• A fully customizable Web 2.0 browser • Rapid refresh rate (1s)
based CC cockpit
• Unique within the CC market
Key Differentiator 3 Key Differentiator 4
Pro-Active Outbound Capability Architecture and Roadmap
• Provides full omni-channel capability • Integrated, end-to-end solution
• Single throat to choke
• Part of expanded collaboration portfolio
• Highest rating in ‘Ability to Execute’
• $100m invested in CC R&D
