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Business Solution Themes

Workforce                         Customer
Experience                        Experience

       Increase Innovation,       Increase Customer Loyalty,
Productivity and Satisfaction by    Drive Sales, and Deliver
                                     Continuous Operational
   Providing Workers a Better              Improvements
             Experience                                         CAPABI

   Transform the Workplace            Enable Omni-Channel
  Enable a Digital Workforce      Leverage Customer Insights
Deliver Flawless and Effective
                                   Enhance Point of Service
     Meetings and Training
                                                                 KEY BU
                  CIO
      General Management                Chief of Sales and
                                              Marketing
        Human Resources
    Workplace Management                Head of Customer
                                            Engagement
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