Page 17 - CiscoPS15 BT_AUX_EcoSystem Template
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Taxonomy in Action
PRACTICES Customer Experience Workforce Experience IT Transformation Business Operations
Enhance Points of Service Innovation
CAPABILITIES Leverage Customer Enable Omni
Virtual Expertise Analytics and Insights Channel Experiences Improve Mobile / Social /
BUSINESS Online Engagement
OFFERS Branch-in-a-Box Mobile Experiences
BUSINESS Consumption/Operating Models Technical Collateral Sales Collaterals
OFFER Order and Finance Guide
COMPONENTS Plan, Design, Implement, Operate Services including delivery plan Partners Software Packages
(ILLUSTRATIVE) Cisco and 3rd Party Enablement
PRIORITIZED Marketing TS Support
USE CASES
Built on Cisco Products and Services
BUSINESS
OUTCOMES & Provide rIenmsoutreaenxcpe:rtise from Leverage workforce skillsets Provide remote expertise in the
METRICS anyCloncanteiocnte/ danCyladiemvice across great distance form of immersive experiences
Accelerated claims Reduce fraud Increase customer satisfaction
processing accuracy
