Page 22 - CiscoPS15 BT_AUX_EcoSystem Template
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Customer Experience Defined
57% Virtual Expertise
Must switch from web Mobile Enable Omni
self-serve to voice Experience Channel Experiences
56% The 59% Enhance Points
Exceptional Branch-In-A-Booxf Service
Customers Transferred
have to Service during
Challenge support
re-explain session
issue
Intelligent ContLaecvt erage Customer
Center Analytics & Insight
50% 62% Location-Based
Cumbersome Must contact Analytics Improve Mobile / Social /
authentication repeatedly to
resolve issue Online Engagement
Connected
Analytics
