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Metrics and Review Cycles Drive Business Value
Realization Through The Entire Customer Lifecycle

                                                                Business value makes you relevant to new
                                                            decision makers and expands your opportunities

                                                ENGAGE

                                     Implement  Customer  Gather &           Establishing associated metrics and
                                      & Evolve  Business  Analyze            review cycles allows you to remain
                                                Outcomes
Realize high customer satisfaction                                                in on-going dialog with LoB
and trusted advisor status to drive
                                                                                               Sources of Value:
    new opportunities and profit                                                               Cisco Enterprise Solutions
                                                                                               Partner Differentiation
                                     Present              Build &                              Ecosystem Integration
                                        &                 Validate

                                      Gain

                                     Continuously address customer business
                                       needs and provide superior customer
                                         care based on metrics and reviews
                                                           (QBRs)
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