Page 8 - 5181.L Winners Booklet - Print - English FNL Digital_Neat

Examples

HOW STR ATEGIC ACTIONS MAY APPLY

Customer Relevance Evolution Through People

• Going above and beyond to solve a • Demonstrates integrity, stands up
specific customer problem for what’s right

• Staying late to finish/expedite an order • Dares to innovate oneself, our work
• Finding a new way to mistake-proof or industry

missing parts • Places trust in co-worker
• Taking responsibility for 5S before • Is collaborative and seeks to be part
customer tours of a solution
• Creating reference/process guides for • Demonstrates respect regardless
easy ordering of role
• Paying attention to end users trying
beta products

• Solving a quality problem
• Adding a personal touch to enhance the
customer experience/relationship

• Exceeding customer expectations