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circumstances she did, was told over and over that she is
an aggressive, angry bitch. Sooner or later, we start to
believe what people say. But Susan‘s lights went on that
day as we peeled back the layers and revealed her
Purpose Statement.
"This is it," Susan said as her truths revealed
themselves and the words came to her, "this is how I am.
I can‘t help it. This is me."
Six years later I was giving a keynote speech at The
International Plaza Convention Center in Toronto. I’d
just got off the escalator when someone called my name.
"Hey, Nick."
I turned.
"You don’t remember me do you?" The woman
looked familiar.
"Help me out," I said.
"It’s me. Susan."
We hugged. "You look wonderful," I said. "What are
you doing here?"
"I manage three teams for the Ministry of Agriculture
and they’re running public focus groups here today," she
said giddy with pride. "I’m wandering from room to
room keeping an eye on them."
"It's been amazing," she laughed. "Once I realized I
was the only one who could change my life, I became
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