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Contents    11
                          What Are the Steps in the Strategic Management    What Are Some Common Organizational Designs?  198
                          Process? 158                                         What Traditional Organizational Designs Can
                          What Strategic Weapons Do Managers Have?  160        Managers Use?  198
                          Technology and the Manager’s Job  |  Innovative IT    What Contemporary Organizational Designs Can
                          and Strategy 161                                     Managers Use?  199
                                                                           What Are Today’s Organizational Design Challenges?  203
                      WhAT sTrATeGies do MAnAGers use?  162
                                                                               How Do You Keep Employees Connected?  203
                      Corporate Strategy  162
                      Competitive Strategy  163                                How Do Global Differences Affect Organizational
                                                                               Structure? 203
                      Functional Strategy  163
                                                                               How Do You Build a Learning Organization?  204
                          A Question of Ethics  165                            Technology and the Manager’s Job  |  The Changing
                                                                               World of Work 204
                      How Do Managers Set Goals and Develop
                      Plans? 165                                               How Can Managers Design Efficient and Effective Flexible
                                                                               Work Arrangements?  206
                          What Types of Goals Do Organizations Have and How
                          Do They Set Those Goals?  165                    Review
                          From the Past to the Present  167                Chapter Summary  209  •  Discussion Questions  209  •
                                                                           Management Skill Builder | Increasing Your Power  210  •
                          What Types of Plans Do Managers Use and How Do They   Experiential Exercise  211  •  Case Application 1—You Work
                          Develop Those Plans?  168                        Where? 212  •  Case Application 2—Lift Off  213  •
                      What Contemporary Planning Issues Do                 Case Application 3—A New Kind of Structure  214  •
                      Managers Face?  171                                  Endnotes 215
                          How Can Managers Plan Effectively in Dynamic
                          Environments? 172
                          How Can Managers Use Environmental Scanning?  173    Chapter 7  Managing Human Resources  218
                                                                           What Is the Human Resource Management Process and
                      Review                                               What Influences It?  221
                      Chapter Summary  174  •  Discussion Questions  174  •     What Is the Legal Environment of HRM?  222
                      Management Skill Builder | Being a Good Goal Setter  175  •     From the Past to the Present  224
                      Experiential Exercise  176  •  Case Application 1—Primark   A Question of Ethics  225
                      Takes on Burberry and Alexander McQueen  177  •  Case    How Do Managers Identify and Select Competent
                      Application 2—Crisis Planning at Livestrong Foundation  178  •
                      Case Application 3—Eyeing the Future  179  •  Endnotes 180  Employees? 225
                                                                               1 What Is Employment Planning?  225
                                                                               2A How Do Organizations Recruit Employees?  227
                    Part 3  Organizing  182                                    2B How Does a Manager Handle Layoffs?  228
                                                                               3 How Do Managers Select Job Applicants?  228
                       Chapter 6   Organizational Structure and            How Are Employees Provided with Needed Skills
                                  Design 182
                                                                           and Knowledge?  232
                      What Are the Six Key Elements in Organizational          How Are New Hires Introduced to the
                      Design? 185                                              Organization? 232
                          (1) What Is Work Specialization?  185                Technology and the Manager’s Job  |  Social and
                          (2) What Is Departmentalization?  186                Digital HR 233
                          (3) What Are Authority and Responsibility?  188      What Is Employee Training?  234
                          (4) What Is Span of Control?  192
                          A Question of Ethics  193                        keepinG GreAT peopLe: TWo WAys
                          (5) How Do Centralization and Decentralization Differ?  193  orGAnizATions do This  236
                          (6) What Is Formalization?  193                  performance Management System  236
                                                                           Compensating employees: pay and benefits  238
                      WhAT ConTinGenCy VAriABLes AFFeCT
                      sTruCTurAL ChoiCe?  194                              What Contemporary HRM Issues Face Managers?  241
                      Mechanistic or organic  195                              How Can Managers Manage Downsizing?  241
                      Strategy → Structure 195                                 How Can Workforce Diversity Be Managed?  242
                      Size → Structure 196                                     What Is Sexual Harassment?  242
                      technology → Structure 196                               How and Why Are Organizations Controlling HR Costs?  243
                      environment → Structure 196                          Review
                                                                           Chapter Summary  245  •  Discussion Questions  245  •
                          From the Past to the Present  197                Management Skill Builder | Providing Good Feedback  246  •
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