Page 417 - Fundamentals of Management Myths Debunked (2017)_Flat

Welcome that communication tends to be work-related.
to the world

of communi- But as we’ll see, sometimes communication

can cause some unintended consequences. In
cation! In this “world,” managers are going

this chapter, we’re going to look at basic con-
to have to understand both the importance

cepts of interpersonal communication. We’ll

and the drawbacks of communication—all

explain the communication process, meth-

forms of communication, even the grapevine.
ods of communicating, barriers to effective

Communication takes place every day in every
communication, and ways to overcome those

organization. In all areas. By all organizational barriers. In addition, we’ll look at communica-

members. In many different forms. Most of tion issues that today’s managers face. •

Learning Outcomes

13-1
Describe what managers need to know about communicating effectively.
p. 417

13-2 Explain how technology affects managerial communication. p. 425

13-3 Discuss contemporary issues in communication. p. 428

416