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society is likely to be made up various “subcultures,” that is of
individuals who by virtue of overlapping and multiple group
memberships, are themselves “multicultural.” This means that conflict
across cultural boundaries may occur simultaneously at many
different levels, not just at the higher levels of social grouping.
A. The Cause of Cultural Conflict
Communication and Culture
Intercultural Communication is communication between members of
different cultures. This definition is simple, but the process is
complex. Intercultural communication involves differing perceptions,
attitudes, and interpretations. We know that even two people from
the same culture can have communication problems. Cultures do not
communicate, individuals do. Everyone has a unique style of
communication, but cultures determine a general style for their
members. The relationship of the individual to his culture is
analogous to an actor and his director.
Ethnocentrism
Difficulties in intercultural communication arise when there is little or
no awareness of divergent cultural values and beliefs. In cross-cultural
interaction, speakers sometimes assume that what they believe is right,
because they have grown up thinking their way is the best. This
ethnocentric assumption can result in negative judgments about other