Page 15 - DWF Annual Report 2017

“With our investments in the UK,

international expansion and foundations laid

for our non-legal services offering,

we made significant progress in FY 16/17.”

Our core strategic themes 3. Doing things differently Throughout the year we have continued
to focus on how we can innovate our
Across all four Divisions – Commercial, To do things differently we think services, identifying and implementing
Insurance, International and Connected differently. Across our teams this has efficiency changes, expanding what we
Services our strong focus continues to always been our stock-in-trade. From the offer clients and embracing continuous
be on the three elements of our strategy word go, we make clients feel that it is improvement throughout each Division.
– understanding our clients' and their a completely different experience when We have anticipated and responded
very individual needs; engaging our working with DWF. quickly to areas of disruption, by looking at
people to ensure they feel and become completely new models and increasingly
part of our journey; delivering for our the digitisation of our services.
clients through our people by doing
things differently. We have continued to
make further progress in each of these
areas throughout the year.

1. Understanding our clients

Collaborating closely with our clients is
the key to all that we do. This allows us
to understand our client's commercial
objectives and to create bespoke
solutions enabling our clients to achieve
and deliver their business targets. Key
to this strategy is the use of technology,
where we have become market leaders
in the use of client tailored technology,
including creating and developing
bespoke solutions and using data as an
opportunity to inform better decisions.

2. Engaging our people

Our people are at the heart of everything
we do and achieve. We continue to
connect internally and externally and
minimise our negative impacts on
society whilst maximising our positive
impacts though CSR and the DWF
Foundation, enabling our people to be
catalysts for change for our clients and
for our business.

15