Page 22 - DWF Annual Report 2017

3. Doing things differently

We live by the saying “what we did six months ago is no longer good enough”. We are disrupting
the legal market and creating something completely different. We are making clients feel from the
word go that it is a completely different experience dealing with DWF.

We are focused on how we redesign our services, identifying efficiency changes, expanding what
we offer clients and embracing continuous improvement. At the same time we are anticipating
areas of disruption and making sure we are able to respond first, by looking at completely new
models and increasingly the digitalisation of services.

Why this is important
Our market is developing – and quickly. This situation provides us with an enormous opportunity
for growth and diversification.

Strategic progress: Structure

Strategy Progress

• Through structural innovation, • Creation of Centre of Excellence • Re-designed services including:
enhanced teamwork and appropriate for volume work in Liverpool. – Real Estate Asset
geographical alignment we will Management
enable our lawyers to focus on high- • Creation of Connected Services – Litigation injunctions
value work whilst driving unrivalled as a division. – Employment settlements.
efficiency in process work.
• Built a credible business in • New technology concepts for:
• Deconstructing silos and DWF 360. – Digital due diligence
centralising platforms will create a
brand new industry model and this • DWF Resource. – Virtual assistant platforms
approach will make us famous for – AI document review
doing things differently. • Legal Support Centre and – Digital scoping.
Asset Management Centre
• We will drive the alignment of our in Manchester.
resources through process-
mapping and the use of leading- • DWF Draft
edge technology, ensuring we – Internal use
deliver the right price point for our – Client products and
clients and for us. propositions.