Page 19 - Technical Information Section

TOTAL QUALITY COMMITMENT

We are committed to Total Quality with the realization that the process of achieving this goal
is a never-ending one which requires a continuous commitment to excellence by everyone in
our company. Our success will be measured by how well we meet and exceed our
customers’ expectations.

Penn-Union is an ISO 9001:2008 Registered Company.

CAPABILITIES Engineering Services

Our quality commitment begins with the materials and processes Penn-Union offers its customers a
used to manufacture our products. Major capital investments are full range of engineering support:
made to ensure process capabilities. We continue to invest in our
foundry operation. We utilize computer controlled, automated • Concept & Development
molding equipment that allows for “quick change” of patterns
which enables us to do short runs, as well as, long runs of cast • Design Control
copper and aluminum products, providing the same high degree
of quality and process repeatability with no delays. • Application Engineering & Part Design

Mastery of cold-forming (extruding, upsetting, coining and piercing) • Tool Design & Build
technology allows Penn-Union to produce dimensionally consistent,
high-strength products such as copper split bolts, copper press-ons • Prototype Fabrication
and silicon bronze hardware, to name a few.
• Fully Equipped Laboratory
Our in-house machine & tool design expertise allow us to quickly
introduce specialty production equipment, which combines a number • Testing (UL & CSA Benchmarks)
of manufacturing operations to improve productivity and product qual-
ity. Penn-Union utilizes computer controlled machine centers. • Provides Regulatory Approvals:
Multiple Listing, Repackager Listing,
Private Labeling

CUSTOMER SERVICE/SUPPORT • Bar Coding
• Connector Express
At Penn-Union, customer service is everyone’s responsibility. An • Custom Designs
integral part of our customer focus starts with our “Partnering” with • Customer Service/Support Teams
the customer. By involving our employees with the customer and • Electronic Data Delivery (EDD)
his/her needs at the earliest possible time, we are able to establish a • Electronic Data Interchange (EDI)
lasting partnership whereby quality products are provided on a • Inventory Rationalization Programs
timely basis and at a competitive value. • Private Labeling
• Stocking Programs
• Technical Field Sales Representatives Worldwide