Page 2 - Bella Vista Gardens Newsletter Spring 2019_FINAL

2 BELLA VISTA NEWS, SPRING 2019
News

N e w s

F r o m S a r i n a

Taking on a new role is never easy, but to do this in
the wake of a brilliant colleague leaving the
company, makes it even harder. Margaret Russell
blazed the way for us right from the very start of
Bella Vista Gardens and for the little lady that she
was, she’s left me with very big shoes to fill. As Enid taking a pet therapy dog for a walk
she’s now moved onto bigger and better things, I
h
take the reins as the new Residential Services and
Relations Manager. I’m excited by the challenges
ahead and look forward to getting to know more
about the residential services team who work Housekeeping
behind the scenes here at Bella Vista Gardens.

I know that Elvis and his team in the kitchen Resident Mail
recently released a new menu and the feedback With some resident’s no longer being able to manage
we have received so far, has been great. Sam, our their own mail, it’s a timely reminder for families to notify
hairdresser, is back on board after some time out these writers with a change of postal address. Currently
with her family for school holidays, and Mel our we are re‐directing these business type letters back to the
beautician is ready and waiting to pamper our families concerned. Of course, if the correspondence is of
residents and/or family members. Please contact a personal nature such as a postcard, personal letter or
our new Client Services Coordinator Rachel to card our Leisure & Lifestyle team are only too pleased to
secure a booking today. assist by opening and if necessary, reading. For
Centrelink and the Australian Electoral Commission there
I look forward to spending more time with both are specific Aged Care Nominee forms, for your
residents and family members in my new role and convenience we have made these forms available on
please, if you have any questions or general request from either Rachel at Reception or me.
feedback, please do not hesitate to contact me
directly or complete a ‘My Thoughts’ form.
My Thoughts
Kind regards, At Bella Vista Gardens we are always looking for
opportunities to ensure our residents have the best
experience available. In order to do so we need your
feedback! For this purpose, the “My Thoughts” form is

available in both Reception and the carpark foyer, once
completed it can be left in the “Suggestions Box” located
Sarina Rodgers
in the wall to the right of the Reception desk. These forms
Residential Services & Relations Manager
can take the form of a general comment, suggestion for
improvement or a complaint. This feedback is a fast way
to assess and action our service quality to you. Likewise, if
you feel a staff member or team deserve special
recognition, these compliments can be provided directly
to myself or Charles to ensure the staff member
concerned receives your praise.

Alison Thiele, Client Services Manager