Page 3 - Bella Vista Gardens Newsletter Spring 2019_FINAL

3 BELLA VISTA NEWS, SPRING 2019
Feature Article & News from Cranbrook Care
New Aged Care
Quality Standards
From 1 July 2019 the new Aged Care Quality
Standards came into effect.
Each Standard says what you, the resident, can expect.
As an aged care provider we have to meet an “outcome”
for you and demonstrate how we are meeting that
outcome at our Accreditation Audits by the Aged Care
Quality & Safety Commission.
What are the new standards?
There are eight standards, and each one is about an
aspect of care that contributes to resident’s safety,
health and wellbeing:
1. Consumer dignity and choice
2. Ongoing assessment and planning with consumers
3. Personal care and clinical care
4. Services and supports for daily living
5. Organisation’s service environment
6. Feedback and complaints
7. Human resources
8. Organisational governance
How is it different to what we have now?
There won’t be any distinguishable changes from 1 July
in how we deliver care to our residents, however over
time you will see a greater focus on us encouraging our
residents to make day‐to‐day choices so they have
control over their lives and us focusing on our residents
goals, preferences as well as their needs. While we
currently have strong partnerships in place between our
residents, families and staff, there will be greater
emphasis placed on these partnerships under the new
Quality Standards.
If you have any questions, speak to Charles, Director of
Care Services.
How do you know if your loved one needs
in‐home care?
While the question may be hard to ask or answer,
you don’t have to face these issues alone. Some
simple questions can help you determine if your
loved one may benefit from in‐home care.
Have you noticed a change in any of the following?
 Eating habits changing, weight loss or gain may
be a key
 A lack or abundance of food in the home
 Decreased activity or change in mobility
 Personal hygiene declining
 Medication forgotten or more than prescribed
amount taken
 Housekeeping noticeable changes
 Social life or outings less frequent, feelings of
loneliness
 Accidents, either falling or tripping or driving
accidents
Cranbrook at Home can assist you in answering
these questions with your loved one and put
together a bespoke suite of services for support in
the home. Our experienced team can make a home
visit to assess your loved ones needs and make a
difference in the lives of older Australians who wish
to stay in the comfort of their own home whilst
offering some peace of mind to families.
If you would like to learn more about Cranbrook at
Home and how we may be able to assist you or a
loved one, please feel free to give Julie a call.
For more information on Cranbrook at Home
please call Julie on 02 9458 9950 or email
contact@cranbrookathome.com.au