Page 2 - Bayswater Gardens Newsletter Spring 2017_Final

2 BAYSWATER NEWS, SPRING 2017
News

News

From Elizabeth

We have had a beautiful winter season and
residents have been enjoying the outdoor
exercises in our beautiful green garden in the crisp
cool weather. Our Yulefest function in July was a
wonderful success with residents & relatives
enjoying the traditional Christmas festivities,
including the decorations.

We welcome our new residents who have recently
joined Bayswater Gardens, Maria Verna, Ken
Newton, Terry Quinn, Nora Cook, Kay Gilmour,
Cynthia Emery, Lindsey Browne, Betty White and
Ellen Woodward. Housekeeping

Thank you to our residents who have provided
positive feedback about the bus excursions. We With some resident’s no longer being able to manage
are sure you are looking forward to beach‐side their own mail, it is a timely reminder for families to
picnics once the weather warms up. Our updated notify these writers with a change of postal address.
menu will be commencing on the 25th September Currently we are re‐directing these business‐type letters
and we really value and appreciate your feedback back to the families concerned. Of course if the
regarding the new options.
correspondence is of a personal nature such as a
postcard, card or personal letter our Leisure Lifestyle
Recently we catered for several Milestone Event
functions and our Executive chef, Walter was team are only too happy to assist your loved one to open
thrilled to create special menu’s. Please feel free and read. For Government agencies such as Centrelink
to see me about your upcoming celebratory and the Australian Electoral Commission there are specific
occasion as we can arrange your functions on both Aged Care Nominee forms. For your convenience, we
the weekends and weekdays to suit your have made these forms available at reception.
requirements.
We are always looking for opportunities to make our
resident’s have the best experiences available. In order to
Bayswater Gardens Hairdressers (Maria & Merlina)
and beauty therapist (Dimi) are available on do so we need your feedback! For this purpose the “My
Thoughts” leaflet is available at reception, and once
Monday and Wednesday from 10 am onwards.
complete can be deposited in the “Suggestions” box.
Appointments can be made by contacting our
reception on 9712 0100 and we are very happy to These can take the form of a general comment,
extend this service out to you all.
suggestion for improvement or a complaint. This
feedback is a fast efficient way to assess and action our
We are looking forward to seeing you on the 23rd
of September for our “Pets on the Lawn Event”. service quality and additional offerings to you. Likewise if
With warm wishes you feel a staff member or team deserve special
recognition, these compliments can then be provided to
Kathrin or Elizabeth to ensure the staff concerned receive
your praise.

Elizabeth Armstrong, Residential Services Sonya Elbaz, Client Services Manager