Page 47 - Warwickers Customers Count vflip2

employee engagement One learns through the heart, not the eyes or intellect Mark Twain When employees perform what makes them fully engage, put their heart into what they do and go the extra mile? What do your leaders need to get, support and do to keep your employees engaged? In challenging times employee engagement is vital for the success of the business. Engaged 47 CUSTOMER EXPERIENCE EMPLOYEE ENGAGEMENT employees go the extra mile to deliver. They provide better experiences for customers, approach the job with energy—which enhances productivity—and come up with creative product, process and service improvements. They remain with their employers for longer tenures, which reduces turnover and its related costs. However it is not always high on the business agenda. The questions asked are: 1. Is it a nice to have or must have? 2. Should it just be a general business philosophy or a formal programme? Even if leaders and managers recognise the value they often have difficulty making time to conduct research, develop engagement strategies and tactics, build commitment, change team structures and find new ways of working to engage people more. They are already having to juggle time consuming, stressful operational projects and meet business targets plus many other responsibilities. A motivated and engaged workforce is recognised as driver for business performance – so how can it be achieved without implementing a full blown strategy? You can always start with: A compelling change Regular dialogue story that involves Plenty of face to and involvement on face communication your people the journey If leaders are not credible and communications are not engaging people are not interested. People will only engage with a subject if they are able to take actions, be in control and bring themselves to the challenge – there is not a standard formula – we are talking about motivating people - it is about doing things with not to your people.